{"id":1539,"date":"2025-02-04T13:44:18","date_gmt":"2025-02-04T12:44:18","guid":{"rendered":"https:\/\/ltpsdz.com\/?page_id=1539"},"modified":"2025-03-30T12:17:52","modified_gmt":"2025-03-30T10:17:52","slug":"planning-and-quality-objectives","status":"publish","type":"page","link":"https:\/\/ltps.dz\/en\/planning-and-quality-objectives\/","title":{"rendered":"PLANNING AND QUALITY OBJECTIVES"},"content":{"rendered":"<div class=\"vce-row-container\"><div class=\"vce-row vce-element--xl--has-background vce-element--lg--has-background vce-element--md--has-background vce-element--sm--has-background vce-element--xs--has-background vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-f9103a0e\" data-vce-do-apply=\"all el-f9103a0e\"><div class=\"vce-content-background-container\"><div class=\"vce-asset-background-simple-container vce-visible-xl-only vce-asset-background-simple--style-cover vce-asset-background-simple--position-center-center\"><div class=\"vce-asset-background-simple\">\n              <div class=\"vce-asset-background-simple-item vcv-lozad\" data-background-image=\"https:\/\/ltps.dz\/wp-content\/uploads\/2025\/02\/photo-de-systeme-management.jpg\"><\/div>\n              <noscript>\n                <div class=\"vce-asset-background-simple-item\" style=\"background-image: url(https:\/\/ltps.dz\/wp-content\/uploads\/2025\/02\/photo-de-systeme-management.jpg)\"><\/div>\n              <\/noscript>\n            <\/div><\/div><div class=\"vce-asset-color-gradient-container vce-visible-xl-only\" data-vce-do-apply=\"gradient el-f9103a0e\"><\/div><div class=\"vce-asset-background-simple-container vce-visible-lg-only vce-asset-background-simple--style-cover vce-asset-background-simple--position-center-center\"><div class=\"vce-asset-background-simple\">\n              <div class=\"vce-asset-background-simple-item vcv-lozad\" data-background-image=\"https:\/\/ltps.dz\/wp-content\/uploads\/2025\/02\/photo-de-systeme-management.jpg\"><\/div>\n              <noscript>\n                <div class=\"vce-asset-background-simple-item\" style=\"background-image: url(https:\/\/ltps.dz\/wp-content\/uploads\/2025\/02\/photo-de-systeme-management.jpg)\"><\/div>\n              <\/noscript>\n            <\/div><\/div><div class=\"vce-asset-color-gradient-container vce-visible-lg-only\" data-vce-do-apply=\"gradient el-f9103a0e\"><\/div><div class=\"vce-asset-background-simple-container vce-visible-md-only vce-asset-background-simple--style-cover vce-asset-background-simple--position-center-center\"><div class=\"vce-asset-background-simple\">\n              <div class=\"vce-asset-background-simple-item vcv-lozad\" data-background-image=\"https:\/\/ltps.dz\/wp-content\/uploads\/2025\/02\/photo-de-systeme-management.jpg\"><\/div>\n              <noscript>\n                <div class=\"vce-asset-background-simple-item\" style=\"background-image: url(https:\/\/ltps.dz\/wp-content\/uploads\/2025\/02\/photo-de-systeme-management.jpg)\"><\/div>\n              <\/noscript>\n            <\/div><\/div><div class=\"vce-asset-color-gradient-container vce-visible-md-only\" data-vce-do-apply=\"gradient el-f9103a0e\"><\/div><div class=\"vce-asset-background-simple-container vce-visible-sm-only vce-asset-background-simple--style-cover vce-asset-background-simple--position-center-center\"><div class=\"vce-asset-background-simple\">\n              <div class=\"vce-asset-background-simple-item vcv-lozad\" data-background-image=\"https:\/\/ltps.dz\/wp-content\/uploads\/2025\/02\/photo-de-systeme-management.jpg\"><\/div>\n              <noscript>\n                <div class=\"vce-asset-background-simple-item\" style=\"background-image: url(https:\/\/ltps.dz\/wp-content\/uploads\/2025\/02\/photo-de-systeme-management.jpg)\"><\/div>\n              <\/noscript>\n            <\/div><\/div><div class=\"vce-asset-color-gradient-container vce-visible-sm-only\" data-vce-do-apply=\"gradient el-f9103a0e\"><\/div><div class=\"vce-asset-background-simple-container vce-visible-xs-only vce-asset-background-simple--style-cover vce-asset-background-simple--position-center-center\"><div class=\"vce-asset-background-simple\">\n              <div class=\"vce-asset-background-simple-item vcv-lozad\" data-background-image=\"https:\/\/ltps.dz\/wp-content\/uploads\/2025\/02\/photo-de-systeme-management.jpg\"><\/div>\n              <noscript>\n                <div class=\"vce-asset-background-simple-item\" style=\"background-image: url(https:\/\/ltps.dz\/wp-content\/uploads\/2025\/02\/photo-de-systeme-management.jpg)\"><\/div>\n              <\/noscript>\n            <\/div><\/div><div class=\"vce-asset-color-gradient-container vce-visible-xs-only\" data-vce-do-apply=\"gradient el-f9103a0e\"><\/div><\/div><div class=\"vce-dividers-wrapper\"><div class=\"vce-container-divider vce-divider-position--bottom vce-container-divider-new vce-visible-all-only\" data-vce-do-apply=\"divider el-f9103a0e\"><div class=\"vce-container-divider-inner\"><svg class=\"vce-divider-svg\" viewBox=\"0 0 500 97\" width=\"100%\" preserveAspectRatio=\"none\"><g fill=\"rgb(255, 255, 255)\"><path d=\"M370.005859,7 C421.782298,7 471.582031,23.9140625 500,54.4804687 L500,97 L0,97 L0,86.7851562 C135.587891,97.4101563 223.564453,7.000000000000028 370.005859,7 Z\" opacity=\"0.5\"><\/path><path d=\"M370.005859,15 C421.782298,15 471.582031,27.9140625 500,58.4804687 L500,97 L0,97 L0,90.7851562 C135.587891,101.4101562 223.564453,15 370.005859,15 Z\" opacity=\"0.5\"><\/path><path d=\"M370.005859,22 C421.782298,22 471.582031,31.9140625 500,62.4804687 L500,97 L0,97 L0,94.7851562 C135.587891,105.4101562 223.564453,22 370.005859,22 Z\"><\/path><\/g><\/svg><\/div><\/div><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-664683df\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-664683df\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-664683df\"><div class=\"vce-layouts-post-title-container page-title vce-layouts-post-title-container--align-left\"><div class=\"vce-layouts-post-title vce\" id=\"el-cc3c1576\" data-vce-do-apply=\"all el-cc3c1576\"><h1>PLANNING AND QUALITY OBJECTIVES<\/h1><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--xl--has-background vce-element--lg--has-background vce-element--md--has-background vce-element--sm--has-background vce-element--xs--has-background vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-873b0c68\" data-vce-do-apply=\"all el-873b0c68\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-dividers-wrapper\"><div class=\"vce-container-divider vce-divider-position--top vce-container-divider-new vce-visible-all-only\" data-vce-do-apply=\"divider el-873b0c68\"><div class=\"vce-container-divider-inner\"><svg class=\"vce-divider-svg\" viewBox=\"0 0 500 97\" width=\"100%\" preserveAspectRatio=\"none\"><g fill=\"rgb(255, 255, 255)\"><path d=\"M129.994141,91.1386719 C78.2177017,91.1386719 28.4179688,74.2246094 0,43.6582031 L0,0 L500,0 L500,11.353515600000001 C364.412109,0.7285156199999996 276.435547,91.1386719 129.994141,91.1386719 Z\" opacity=\"0.5\"><\/path><path d=\"M129.994141,83.1386719 C78.2177017,83.1386719 28.4179688,70.2246094 0,39.6582031 L0,0 L500,0 L500,7.3535156 C364.412109,-3.27148438 276.435547,83.1386719 129.994141,83.1386719 Z\" opacity=\"0.5\"><\/path><path d=\"M129.994141,76.1386719 C78.2177017,76.1386719 28.4179688,66.2246094 0,35.6582031 L0,0 L500,0 L500,3.3535156199999996 C364.412109,-7.27148438 276.435547,76.1386719 129.994141,76.1386719 Z\"><\/path><\/g><\/svg><\/div><\/div><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-8635bfc3\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-8635bfc3\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-8635bfc3\"><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--has-col-background vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" id=\"el-731ab7cf\" data-vce-do-apply=\"all el-731ab7cf\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-element--has-background vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-auto vce-col--md-visible vce-col--md-first vce-col--lg-auto vce-col--lg-visible vce-col--lg-first vce-col--xl-auto vce-col--xl-visible vce-col--xl-first\" id=\"el-d4fc862e\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-d4fc862e\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-d4fc862e\"><div class=\"vce-single-image-container vce-single-image--align-left\"><div class=\"vce vce-single-image-wrapper\" id=\"el-c88db629\" data-vce-do-apply=\"all el-c88db629\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 500px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 100%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"500\" height=\"500\" srcset=\"https:\/\/ltps.dz\/wp-content\/uploads\/2025\/02\/goal-320x320.png 320w, https:\/\/ltps.dz\/wp-content\/uploads\/2025\/02\/goal-480x480.png 480w, https:\/\/ltps.dz\/wp-content\/uploads\/2025\/03\/goal-500x500.png 500w\" src=\"https:\/\/ltps.dz\/wp-content\/uploads\/2025\/03\/goal-500x500.png\" data-img-src=\"https:\/\/ltps.dz\/wp-content\/uploads\/2025\/02\/goal.png\" data-attachment-id=\"371\"  alt=\"\" title=\"goal\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-element--has-background vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-auto vce-col--md-visible vce-col--md-last vce-col--lg-auto vce-col--lg-visible vce-col--lg-last vce-col--xl-auto vce-col--xl-visible vce-col--xl-last\" id=\"el-b2d76d97\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-b2d76d97\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-b2d76d97\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-69367b70\" data-vce-do-apply=\"all el-69367b70\"><p align=\"left\"><span style=\"color: #333333; font-size: inherit; font-family: inherit;\">The planning of the Quality Management System is guaranteed as follows:<\/span><\/p><p align=\"left\"><span style=\"color: #333333; font-size: inherit; font-family: inherit;\">The determination of internal and external issues, relevant interested parties, as well as their needs and expectations, the identification of risks and opportunities are considered when planning the QMS processes. The actions to be implemented risks and opportunities are integrated as appropriate, in the process description sheets, procedures, instructions and\/or in the action plans associated with the dashboards.<\/span><\/p><p align=\"left\"><span style=\"color: #333333; font-size: inherit; font-family: inherit;\">The monitoring and analysis of data relating to the context are carried out by process pilots through an annual review.<\/span><\/p><p align=\"left\"><span style=\"color: #333333; font-size: inherit; font-family: inherit;\">The general management defines quality objectives to the process pilots in line with its strategic orientations and its policy.<\/span><\/p><p align=\"left\"><span style=\"color: #333333; font-size: inherit; font-family: inherit;\">Dashboards trace the objectives and their monitoring.<\/span><\/p><p align=\"left\"><span style=\"color: #333333; font-size: inherit; font-family: inherit;\">A QMS schedule is drawn up annually, it is reviewed at each modification of the QMS.<\/span><\/p><p align=\"justify\"><span style=\"font-size: inherit; font-family: inherit;\"><span style=\"color: #333333;\"><sup>When<\/sup><\/span><span style=\"color: #333333;\"> changes to the system are planned, the objectives, consequences of these changes, as well as resources and responsibilities are taken into account to ensure the integrity of the quality management system.<\/span><\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--xl--has-background vce-element--lg--has-background vce-element--md--has-background vce-element--sm--has-background vce-element--xs--has-background vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-6dcbd9af\" data-vce-do-apply=\"all el-6dcbd9af\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-fe0d08a3\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-fe0d08a3\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-fe0d08a3\"><div class=\"vce-google-fonts-heading vce-google-fonts-heading--align-left vce-google-fonts-heading--color-b-0-0-0--45--5C00FF--FF7200 vce-google-fonts-heading--font-family-Lora\"><div id=\"el-df2c8917\" class=\"vce-google-fonts-heading-wrapper\"><div class=\"vce-google-fonts-heading--background vce\" data-vce-do-apply=\"border background  padding margin el-df2c8917\"><h2 class=\"vce-google-fonts-heading-inner\" style=\"font-size: 25px; line-height: 1.5; font-weight: 400; font-style: normal;\">PERFORMANCE EVALUATION<\/h2><\/div><\/div><\/div><div class=\"vce vce-separator-container vce-separator--align-left vce-separator--style-solid\" id=\"el-d5644031\" data-vce-do-apply=\"margin el-d5644031\"><div class=\"vce-separator vce-separator--color-b-255-0-0 vce-separator--width-20 vce-separator--thickness-5\" data-vce-do-apply=\"border padding background  el-d5644031\"><\/div><\/div><div class=\"vce-google-fonts-heading vce-google-fonts-heading--align-left vce-google-fonts-heading--color-b-0-0-0--45--5C00FF--FF7200 vce-google-fonts-heading--font-family-Lora\"><div id=\"el-0a69337f\" class=\"vce-google-fonts-heading-wrapper\"><div class=\"vce-google-fonts-heading--background vce\" data-vce-do-apply=\"border background  padding margin el-0a69337f\"><h3 class=\"vce-google-fonts-heading-inner\" style=\"font-size: 20px; line-height: 1.5; font-weight: 400; font-style: normal;\">1- MONITORING, MEASUREMENT, ANALYSIS AND EVALUATION<\/h3><\/div><\/div><\/div><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--has-col-background vce-row--col-gap-10 vce-row-equal-height vce-row-content--top\" id=\"el-93416632\" data-vce-do-apply=\"all el-93416632\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-element--has-background vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-50p vce-col--md-visible vce-col--md-first vce-col--lg-50p vce-col--lg-visible vce-col--lg-first vce-col--xl-50p vce-col--xl-visible vce-col--xl-first\" id=\"el-ea0fec8c\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-ea0fec8c\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-ea0fec8c\"><div class=\"vce-features vce-var-icon vce-features--style-none vce-features--size-small\" style=\"--iconAlignment: left; --iconColor: rgb(255, 0, 0); --iconColorHover: rgb(255, 0, 0); --shapeColor: #3cb878; --shapeColorHover: #3cb878; --linkColorHover: #36a56b;\"><div id=\"el-e4946d4f\" class=\"vce vce-features-icon-wrapper\" data-vce-do-apply=\"all el-e4946d4f\"><div class=\"vce-features--icon vce-icon\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 769 769\"><path stroke-width=\"25\" d=\"M565.755 696.27h-360l-180-311.77 180-311.77h360l180 311.77z\"><\/path><\/svg><span class=\"vce-icon-container fas fa-search\"><\/span><\/div><\/div><\/div><div class=\"vce-google-fonts-heading vce-google-fonts-heading--align-left vce-google-fonts-heading--color-b-255-0-0--45--5C00FF--FF7200 vce-google-fonts-heading--font-family-Lora\"><div id=\"el-a14ee9b6\" class=\"vce-google-fonts-heading-wrapper\"><div class=\"vce-google-fonts-heading--background vce\" data-vce-do-apply=\"border background  padding margin el-a14ee9b6\"><h4 class=\"vce-google-fonts-heading-inner\" style=\"font-size: 17px; line-height: 1.5; font-weight: 400; font-style: normal;\">A- MONITORING AND MEASUREMENT OF PROCESSES<\/h4><\/div><\/div><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-60654806\" data-vce-do-apply=\"all el-60654806\"><p align=\"left\"><span style=\"font-family: inherit; font-size: inherit;\"><span style=\"color: #000000;\">A monitoring of the implementation processes is established continuously by the process pilots (Unit Managers, Department Heads and Branch Heads), the other processes of the quality system are monitored thanks to the objectives, internal audits, feedback from staff and customers. A summary of this information is made during the process review and management meetings.<\/span><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-element--xl--has-background vce-element--lg--has-background vce-element--md--has-background vce-element--sm--has-background vce-element--xs--has-background vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-50p vce-col--md-visible vce-col--md-last vce-col--lg-50p vce-col--lg-visible vce-col--lg-last vce-col--xl-50p vce-col--xl-visible vce-col--xl-last\" id=\"el-1c7cf9dd\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-1c7cf9dd\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-1c7cf9dd\"><div class=\"vce-features vce-var-icon vce-features--style-none vce-features--size-small\" style=\"--iconAlignment: left; --iconColor: rgb(255, 0, 0); --iconColorHover: rgb(255, 0, 0); --shapeColor: #3cb878; --shapeColorHover: #3cb878; --linkColorHover: #36a56b;\"><div id=\"el-c7e0481c\" class=\"vce vce-features-icon-wrapper\" data-vce-do-apply=\"all el-c7e0481c\"><div class=\"vce-features--icon vce-icon\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 769 769\"><path stroke-width=\"25\" d=\"M565.755 696.27h-360l-180-311.77 180-311.77h360l180 311.77z\"><\/path><\/svg><span class=\"vce-icon-container far fa-handshake\"><\/span><\/div><\/div><\/div><div class=\"vce-google-fonts-heading vce-google-fonts-heading--align-left vce-google-fonts-heading--color-b-255-0-0--45--5C00FF--FF7200 vce-google-fonts-heading--font-family-Lora\"><div id=\"el-79738f95\" class=\"vce-google-fonts-heading-wrapper\"><div class=\"vce-google-fonts-heading--background vce\" data-vce-do-apply=\"border background  padding margin el-79738f95\"><h4 class=\"vce-google-fonts-heading-inner\" style=\"font-size: 17px; line-height: 1.5; font-weight: 400; font-style: normal;\">B- CUSTOMER SATISFACTION<\/h4><\/div><\/div><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-d8429607\" data-vce-do-apply=\"all el-d8429607\"><p align=\"left\"><span style=\"font-family: inherit; font-size: inherit;\">Sales process ensures measuring customer satisfaction through survey questionnaires \/ customer, congratulation letters, recognitions, complaints, analysis of the success of the offers. The procedure P1 defines the terms of this satisfaction measurement.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-element--has-background vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-auto vce-col--md-visible vce-col--md-last vce-col--md-first vce-col--lg-auto vce-col--lg-visible vce-col--lg-last vce-col--lg-first vce-col--xl-auto vce-col--xl-visible vce-col--xl-last vce-col--xl-first\" id=\"el-302b8882\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-302b8882\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-302b8882\"><div class=\"vce-features vce-var-icon vce-features--style-none vce-features--size-small\" style=\"--iconAlignment: left; --iconColor: rgb(255, 0, 0); --iconColorHover: rgb(255, 0, 0); --shapeColor: #3cb878; --shapeColorHover: #3cb878; --linkColorHover: #36a56b;\"><div id=\"el-c95b0916\" class=\"vce vce-features-icon-wrapper\" data-vce-do-apply=\"all el-c95b0916\"><div class=\"vce-features--icon vce-icon\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 769 769\"><path stroke-width=\"25\" d=\"M565.755 696.27h-360l-180-311.77 180-311.77h360l180 311.77z\"><\/path><\/svg><span class=\"vce-icon-container fas fa-chart-line\"><\/span><\/div><\/div><\/div><div class=\"vce-google-fonts-heading vce-google-fonts-heading--align-left vce-google-fonts-heading--color-b-255-0-0--45--5C00FF--FF7200 vce-google-fonts-heading--font-family-Lora\"><div id=\"el-bf449964\" class=\"vce-google-fonts-heading-wrapper\"><div class=\"vce-google-fonts-heading--background vce\" data-vce-do-apply=\"border background  padding margin el-bf449964\"><h4 class=\"vce-google-fonts-heading-inner\" style=\"font-size: 17px; line-height: 1.5; font-weight: 400; font-style: normal;\">C- ANALYSIS AND EVALUATION<\/h4><\/div><\/div><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-aeb24542\" data-vce-do-apply=\"all el-aeb24542\"><p align=\"justify\"><span style=\"font-size: inherit; font-family: inherit;\">A permanent monitoring of the data generated by the monitoring and measurement is ensured by the process pilots and the Quality correspondents of each process, they are analyzed and used in Process and Management Review.<\/span><\/p><p align=\"justify\"><span style=\"font-size: inherit; font-family: inherit;\"><span lang=\"fr-FR\">The results of the analysis are used to evaluate<\/span><span lang=\"fr-CA\">:<\/span><\/span><\/p><p align=\"left\"><span style=\"font-family: inherit; font-size: inherit;\"><span lang=\"fr-CA\">a) service conformity;<\/span><\/span><\/p><p align=\"left\"><span style=\"font-family: inherit; font-size: inherit;\"><span lang=\"fr-CA\">b) Level of customer satisfaction;<\/span><\/span><\/p><p align=\"left\"><span style=\"font-family: inherit; font-size: inherit;\"><span lang=\"fr-CA\">c) Performance and effectiveness of quality management system;<\/span><\/span><\/p><p align=\"left\"><span style=\"font-family: inherit; font-size: inherit;\"><span lang=\"fr-CA\">d) Effectiveness with which planning has been implemented;<\/span><\/span><\/p><p align=\"left\"><span style=\"font-family: inherit; font-size: inherit;\"><span lang=\"fr-CA\">e) effeciency of actions implemented regarding risks and opportunities;<\/span><\/span><\/p><p align=\"left\"><span style=\"font-family: inherit; font-size: inherit;\"><span lang=\"fr-CA\">f) performance of external service providers;<\/span><\/span><\/p><p align=\"justify\"><span style=\"font-family: inherit; font-size: inherit;\"><span lang=\"fr-CA\">g) Need for improvement of the quality management system.<\/span><\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--has-col-background vce-row--col-gap-30 vce-row-equal-height vce-row-content--middle\" id=\"el-77fe4df0\" data-vce-do-apply=\"all el-77fe4df0\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-element--has-background vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-auto vce-col--md-visible vce-col--md-first vce-col--lg-auto vce-col--lg-visible vce-col--lg-first vce-col--xl-auto vce-col--xl-visible vce-col--xl-first\" id=\"el-4101150e\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-4101150e\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-4101150e\"><div class=\"vce-single-image-container vce-single-image--align-left\"><div class=\"vce vce-single-image-wrapper\" id=\"el-c8c14b8e\" data-vce-do-apply=\"all el-c8c14b8e\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 800px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 100%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"800\" height=\"800\" srcset=\"https:\/\/ltps.dz\/wp-content\/uploads\/2025\/02\/12083507_Wavy_Bus-20_Single-10-320x320.jpg 320w, https:\/\/ltps.dz\/wp-content\/uploads\/2025\/02\/12083507_Wavy_Bus-20_Single-10-480x480.jpg 480w, https:\/\/ltps.dz\/wp-content\/uploads\/2025\/03\/12083507_Wavy_Bus-20_Single-10-800x800.jpg 800w\" src=\"https:\/\/ltps.dz\/wp-content\/uploads\/2025\/03\/12083507_Wavy_Bus-20_Single-10-800x800.jpg\" data-img-src=\"https:\/\/ltps.dz\/wp-content\/uploads\/2025\/02\/12083507_Wavy_Bus-20_Single-10.jpg\" data-attachment-id=\"376\"  alt=\"\" title=\"Business audit vector concept metaphor\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-element--has-background vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-auto vce-col--md-visible vce-col--md-last vce-col--lg-auto vce-col--lg-visible vce-col--lg-last vce-col--xl-auto vce-col--xl-visible vce-col--xl-last\" id=\"el-cc14333b\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-cc14333b\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-cc14333b\"><div class=\"vce-google-fonts-heading vce-google-fonts-heading--align-left vce-google-fonts-heading--color-b-0-0-0--45--5C00FF--FF7200 vce-google-fonts-heading--font-family-Lora\"><div id=\"el-a303a165\" class=\"vce-google-fonts-heading-wrapper\"><div class=\"vce-google-fonts-heading--background vce\" data-vce-do-apply=\"border background  padding margin el-a303a165\"><h3 class=\"vce-google-fonts-heading-inner\" style=\"font-size: 20px; line-height: 1.5; font-weight: 400; font-style: normal;\">2- INTERNAL QUALITY AUDIT<\/h3><\/div><\/div><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-4d080a56\" data-vce-do-apply=\"all el-4d080a56\"><p align=\"left\"><span style=\"font-size: inherit; font-family: inherit;\">QMS operation is measured by internal quality audits which allow:<\/span><\/p><p align=\"left\"><span style=\"font-size: inherit; font-family: inherit;\">- Ensuring that provisions provided for by the QMS are actually applied, evaluating the effectiveness of the QMS;<\/span><\/p><p align=\"left\"><span style=\"font-size: inherit; font-family: inherit;\">- Collecting sources of improvement.<\/span><\/p><p align=\"left\"><span style=\"font-size: inherit; font-family: inherit;\">Audits are planned for one year. The annual audit schedule is validated by the CEO and distributed to those concerned.<\/span><\/p><p align=\"left\"><span style=\"font-size: inherit; font-family: inherit;\">When establishing the audit schedule, LTPS takes into account the importance of the areas and activities to be audited, the changes having an impact on LTPS and the results of previous audits<\/span><\/p><p align=\"left\"><span style=\"font-size: inherit; font-family: inherit;\">Audits are carried out in accordance with the provisions made by <b>procedure P-12<\/b><b>.<\/b><\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--has-col-background vce-row--col-gap-30 vce-row-equal-height vce-row-content--middle\" id=\"el-184a0d0a\" data-vce-do-apply=\"all el-184a0d0a\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-element--has-background vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-auto vce-col--md-visible vce-col--md-first vce-col--lg-auto vce-col--lg-visible vce-col--lg-first vce-col--xl-auto vce-col--xl-visible vce-col--xl-first\" id=\"el-04daf7db\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-04daf7db\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-04daf7db\"><div class=\"vce-google-fonts-heading vce-google-fonts-heading--align-left vce-google-fonts-heading--color-b-0-0-0--45--5C00FF--FF7200 vce-google-fonts-heading--font-family-Lora\"><div id=\"el-910efa01\" class=\"vce-google-fonts-heading-wrapper\"><div class=\"vce-google-fonts-heading--background vce\" data-vce-do-apply=\"border background  padding margin el-910efa01\"><h3 class=\"vce-google-fonts-heading-inner\" style=\"font-size: 20px; line-height: 1.5; font-weight: 400; font-style: normal;\">3- MANAGEMENT REVIEW<\/h3><\/div><\/div><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-7774ede0\" data-vce-do-apply=\"all el-7774ede0\"><p align=\"left\"><span style=\"font-size: inherit; font-family: inherit;\">In management review, assessments are used to measure the effectiveness and adequacy of the quality system and adopt new measures. One management review is planned per year. The half-yearly process reviews feed into the management review.<\/span><\/p><p align=\"justify\"><span style=\"font-size: inherit; font-family: inherit;\">Process and management reviews are established in accordance with the provisions made by <b>procedure P-13.<\/b><\/span><\/p><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-element--has-background vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-auto vce-col--md-visible vce-col--md-last vce-col--lg-auto vce-col--lg-visible vce-col--lg-last vce-col--xl-auto vce-col--xl-visible vce-col--xl-last\" id=\"el-4888109f\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-4888109f\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-4888109f\"><div class=\"vce-single-image-container vce-single-image--align-left\"><div class=\"vce vce-single-image-wrapper\" id=\"el-e7474a65\" data-vce-do-apply=\"all el-e7474a65\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 800px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 66.625%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"800\" height=\"533\" srcset=\"https:\/\/ltps.dz\/wp-content\/uploads\/2025\/02\/revue-de-direction-320x213.jpg 320w, https:\/\/ltps.dz\/wp-content\/uploads\/2025\/02\/revue-de-direction-480x320.jpg 480w, https:\/\/ltps.dz\/wp-content\/uploads\/2025\/03\/revue-de-direction-800x533.jpg 800w\" src=\"https:\/\/ltps.dz\/wp-content\/uploads\/2025\/03\/revue-de-direction-800x533.jpg\" data-img-src=\"https:\/\/ltps.dz\/wp-content\/uploads\/2025\/02\/revue-de-direction.jpg\" data-attachment-id=\"377\"  alt=\"\" title=\"revue de direction\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--xl--has-background vce-element--lg--has-background vce-element--md--has-background vce-element--sm--has-background vce-element--xs--has-background vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-d510b348\" data-vce-do-apply=\"all el-d510b348\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-4d08e002\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-4d08e002\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-4d08e002\"><div class=\"vce-google-fonts-heading vce-google-fonts-heading--align-left vce-google-fonts-heading--color-b-0-0-0--45--5C00FF--FF7200 vce-google-fonts-heading--font-family-Lora\"><div id=\"el-76de2752\" class=\"vce-google-fonts-heading-wrapper\"><div class=\"vce-google-fonts-heading--background vce\" data-vce-do-apply=\"border background  padding margin el-76de2752\"><h2 class=\"vce-google-fonts-heading-inner\" style=\"font-size: 25px; line-height: 1.5; font-weight: 400; font-style: normal;\">IMPROVEMENT<\/h2><\/div><\/div><\/div><div class=\"vce vce-separator-container vce-separator--align-left vce-separator--style-solid\" id=\"el-07a67252\" data-vce-do-apply=\"margin el-07a67252\"><div class=\"vce-separator vce-separator--color-b-255-0-0 vce-separator--width-20 vce-separator--thickness-5\" data-vce-do-apply=\"border padding background  el-07a67252\"><\/div><\/div><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--has-col-background vce-row--col-gap-30 vce-row-equal-height vce-row-content--middle\" id=\"el-f1edbbc4\" data-vce-do-apply=\"all el-f1edbbc4\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-element--has-background vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-auto vce-col--md-visible vce-col--md-first vce-col--lg-auto vce-col--lg-visible vce-col--lg-first vce-col--xl-auto vce-col--xl-visible vce-col--xl-first\" id=\"el-325c0d14\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-325c0d14\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-325c0d14\"><div class=\"vce-single-image-container vce-single-image--align-left\"><div class=\"vce vce-single-image-wrapper\" id=\"el-f5f94443\" data-vce-do-apply=\"all el-f5f94443\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 800px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 100%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"800\" height=\"800\" srcset=\"https:\/\/ltps.dz\/wp-content\/uploads\/2025\/02\/amelioration-2-320x320.jpg 320w, https:\/\/ltps.dz\/wp-content\/uploads\/2025\/02\/amelioration-2-480x480.jpg 480w, https:\/\/ltps.dz\/wp-content\/uploads\/2025\/03\/amelioration-2-800x800.jpg 800w\" src=\"https:\/\/ltps.dz\/wp-content\/uploads\/2025\/03\/amelioration-2-800x800.jpg\" data-img-src=\"https:\/\/ltps.dz\/wp-content\/uploads\/2025\/02\/amelioration-2.jpg\" data-attachment-id=\"380\"  alt=\"\" title=\"Basic RGB\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-element--has-background vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-auto vce-col--md-visible vce-col--md-last vce-col--lg-auto vce-col--lg-visible vce-col--lg-last vce-col--xl-auto vce-col--xl-visible vce-col--xl-last\" id=\"el-001fb5f5\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-001fb5f5\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-001fb5f5\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-d5ad2f2c\" data-vce-do-apply=\"all el-d5ad2f2c\"><p align=\"left\"><span style=\"font-family: inherit; font-size: inherit;\">Any relevant improvement opportunity is taken into account to increase customer satisfaction.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--xl--has-background vce-element--lg--has-background vce-element--md--has-background vce-element--sm--has-background vce-element--xs--has-background vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-b8c414d6\" data-vce-do-apply=\"all el-b8c414d6\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-dividers-wrapper\"><div class=\"vce-container-divider vce-divider-position--bottom vce-container-divider-new vce-visible-all-only\" data-vce-do-apply=\"divider el-b8c414d6\"><div class=\"vce-container-divider-inner\"><svg class=\"vce-divider-svg\" viewBox=\"0 0 500 97\" width=\"100%\" preserveAspectRatio=\"none\"><g fill=\"rgb(255, 255, 255)\"><path d=\"M370.005859,7 C421.782298,7 471.582031,23.9140625 500,54.4804687 L500,97 L0,97 L0,86.7851562 C135.587891,97.4101563 223.564453,7.000000000000028 370.005859,7 Z\" opacity=\"0.5\"><\/path><path d=\"M370.005859,15 C421.782298,15 471.582031,27.9140625 500,58.4804687 L500,97 L0,97 L0,90.7851562 C135.587891,101.4101562 223.564453,15 370.005859,15 Z\" opacity=\"0.5\"><\/path><path d=\"M370.005859,22 C421.782298,22 471.582031,31.9140625 500,62.4804687 L500,97 L0,97 L0,94.7851562 C135.587891,105.4101562 223.564453,22 370.005859,22 Z\"><\/path><\/g><\/svg><\/div><\/div><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-b5987c22\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-b5987c22\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-b5987c22\"><div class=\"vce-google-fonts-heading vce-google-fonts-heading--align-left vce-google-fonts-heading--color-b-0-0-0--45--5C00FF--FF7200 vce-google-fonts-heading--font-family-Lora\"><div id=\"el-7a100a3a\" class=\"vce-google-fonts-heading-wrapper\"><div class=\"vce-google-fonts-heading--background vce\" data-vce-do-apply=\"border background  padding margin el-7a100a3a\"><h2 class=\"vce-google-fonts-heading-inner\" style=\"font-size: 25px; line-height: 1.5; font-weight: 400; font-style: normal;\">COMMUNICATION<\/h2><\/div><\/div><\/div><div class=\"vce vce-separator-container vce-separator--align-left vce-separator--style-solid\" id=\"el-b66d8979\" data-vce-do-apply=\"margin el-b66d8979\"><div class=\"vce-separator vce-separator--color-b-255-0-0 vce-separator--width-20 vce-separator--thickness-5\" data-vce-do-apply=\"border padding background  el-b66d8979\"><\/div><\/div><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--has-col-background vce-row--col-gap-30 vce-row-equal-height vce-row-content--middle\" id=\"el-2287ea55\" data-vce-do-apply=\"all el-2287ea55\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-element--has-background vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-auto vce-col--md-visible vce-col--md-first vce-col--lg-auto vce-col--lg-visible vce-col--lg-first vce-col--xl-50p vce-col--xl-visible vce-col--xl-first\" id=\"el-3bb63a4a\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-3bb63a4a\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-3bb63a4a\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-20612916\" data-vce-do-apply=\"all el-20612916\"><p align=\"left\"><span style=\"font-size: inherit; font-family: inherit;\">Communication is the real catalyst for any action within LTPS.<\/span><\/p><p align=\"left\"><span style=\"font-size: inherit; font-family: inherit;\">Provisions for internal\/external communication are defined in the process sheets (input and output data), actions associated with the interested parties and LTPS communication plan<\/span><\/p><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-element--has-background vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-auto vce-col--md-visible vce-col--md-last vce-col--lg-auto vce-col--lg-visible vce-col--lg-last vce-col--xl-50p vce-col--xl-visible vce-col--xl-last\" id=\"el-0044aad1\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-0044aad1\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-0044aad1\"><div class=\"vce-single-image-container vce-single-image--align-left\"><div class=\"vce vce-single-image-wrapper\" id=\"el-690fd2d5\" data-vce-do-apply=\"all el-690fd2d5\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 1000px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 91.3%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"1000\" height=\"913\" srcset=\"https:\/\/ltps.dz\/wp-content\/uploads\/2025\/02\/Communication-e1741177245451-320x292.jpg 320w, https:\/\/ltps.dz\/wp-content\/uploads\/2025\/02\/Communication-e1741177245451-480x438.jpg 480w, https:\/\/ltps.dz\/wp-content\/uploads\/2025\/02\/Communication-e1741177245451-800x730.jpg 800w, https:\/\/ltps.dz\/wp-content\/uploads\/2025\/03\/Communication-e1741177245451-1000x913.jpg 1000w\" src=\"https:\/\/ltps.dz\/wp-content\/uploads\/2025\/03\/Communication-e1741177245451-1000x913.jpg\" data-img-src=\"https:\/\/ltps.dz\/wp-content\/uploads\/2025\/02\/Communication-e1741177245451.jpg\" data-attachment-id=\"381\"  alt=\"\" title=\"Communication\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--xl--has-background vce-element--lg--has-background vce-element--md--has-background vce-element--sm--has-background vce-element--xs--has-background vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-166b193c\" data-vce-do-apply=\"all el-166b193c\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-a4a70f07\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-a4a70f07\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-a4a70f07\"><div class=\"vce-google-fonts-heading vce-google-fonts-heading--align-left vce-google-fonts-heading--color-b-0-0-0--45--5C00FF--FF7200 vce-google-fonts-heading--font-family-Lora\"><div id=\"el-410bdcda\" class=\"vce-google-fonts-heading-wrapper\"><div class=\"vce-google-fonts-heading--background vce\" data-vce-do-apply=\"border background  padding margin el-410bdcda\"><h2 class=\"vce-google-fonts-heading-inner\" style=\"font-size: 25px; line-height: 1.5; font-weight: 400; font-style: normal;\">COMMUNICATION WITH CUSTOMERS<\/h2><\/div><\/div><\/div><div class=\"vce vce-separator-container vce-separator--align-left vce-separator--style-solid\" id=\"el-c1b7e21d\" data-vce-do-apply=\"margin el-c1b7e21d\"><div class=\"vce-separator vce-separator--color-b-255-0-0 vce-separator--width-20 vce-separator--thickness-5\" data-vce-do-apply=\"border padding background  el-c1b7e21d\"><\/div><\/div><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--has-col-background vce-row--col-gap-30 vce-row-equal-height vce-row-content--middle\" id=\"el-cd1ecee8\" data-vce-do-apply=\"all el-cd1ecee8\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-element--has-background vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-auto vce-col--md-visible vce-col--md-first vce-col--lg-auto vce-col--lg-visible vce-col--lg-first vce-col--xl-auto vce-col--xl-visible vce-col--xl-first\" id=\"el-0dd6296c\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-0dd6296c\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-0dd6296c\"><div class=\"vce-single-image-container vce-single-image--align-left\"><div class=\"vce vce-single-image-wrapper\" id=\"el-d7829d85\" data-vce-do-apply=\"all el-d7829d85\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 1024px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 100%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"1024\" height=\"1024\" srcset=\"https:\/\/ltps.dz\/wp-content\/uploads\/2025\/02\/Communication-client-2-1024x1024.jpg 1024w, https:\/\/ltps.dz\/wp-content\/uploads\/2025\/02\/Communication-client-2-320x320.jpg 320w, https:\/\/ltps.dz\/wp-content\/uploads\/2025\/02\/Communication-client-2-480x480.jpg 480w, https:\/\/ltps.dz\/wp-content\/uploads\/2025\/02\/Communication-client-2-800x800.jpg 800w\" src=\"https:\/\/ltps.dz\/wp-content\/uploads\/2025\/02\/Communication-client-2-1024x1024.jpg\" data-img-src=\"https:\/\/ltps.dz\/wp-content\/uploads\/2025\/02\/Communication-client-2.jpg\" data-attachment-id=\"382\"  alt=\"\" title=\"Communication client (2)\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-element--has-background vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-auto vce-col--md-visible vce-col--md-last vce-col--lg-auto vce-col--lg-visible vce-col--lg-last vce-col--xl-auto vce-col--xl-visible vce-col--xl-last\" id=\"el-94ad6d9e\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-94ad6d9e\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-94ad6d9e\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-6678c5e4\" data-vce-do-apply=\"all el-6678c5e4\"><p align=\"justify\"><span style=\"font-family: inherit; font-size: inherit;\">From the first contact with customers, LTPS establishes communication with their corespondances&nbsp;; this communication is ended only once final acceptance has been pronounced.<\/span><\/p><p align=\"justify\"><span style=\"font-family: inherit; font-size: inherit;\">This communication is structured around the following points :<\/span><\/p><ul><li><p align=\"justify\"><span style=\"font-family: inherit; font-size: inherit;\">Collecting information on the services provided\/to be provided,<\/span><\/p><\/li><li><p align=\"justify\"><span style=\"font-family: inherit; font-size: inherit;\">Analysing specifications, draft contracts, advances, markets and purchase orders;<\/span><\/p><\/li><li><p align=\"justify\"><span style=\"font-family: inherit; font-size: inherit;\">Managing or controling customer's property;<\/span><\/p><\/li><li><p align=\"justify\"><span style=\"font-family: inherit; font-size: inherit;\">Handling customer complaints;<\/span><\/p><\/li><li><p align=\"justify\"><span style=\"font-size: inherit; font-family: inherit;\"><a name=\"_GoBack\"><\/a> Establishing specific requirements relating to emergency actions, if applicable;<\/span><\/p><\/li><\/ul><p align=\"left\"><span style=\"font-family: inherit; font-size: inherit;\">The issue of a service evaluation questionnaire.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>The planning of the Quality Management System is guaranteed as follows:The determination of internal and external issues, relevant interested parties, as well as their needs and expectations, the identification of risks and opportunities are considered when planning the QMS processes. The actions to be implemented risks and opportunities are integrated as appropriate, in the process [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1539","page","type-page","status-publish","hentry"],"rankMath":{"parentDomain":"ltps.dz","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":false,"featuredImageNotice":"The featured image should be at least 200 by 200 pixels to be picked up by Facebook and other social media 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%sep% %sitename%","descriptionTemplate":"%excerpt%","showScoreFrontend":true,"lockModifiedDate":false},"powerWords":["a cut above","absolute","absolutely","absolutely lowest","absurd","abuse","accurate","accuse","achieve","actionable","adaptable","adequate","admit","adorable","advantage","advice","affordable","aggravate","aggressive","agitated","agonizing","agony","alarmed","alarming","alienated","aligned","alive","all-inclusive","alluring","always","amazing","amp","animated","annihilate","announcing","anonymous","antagonistic","anxious","apocalypse","appalled","approved","approving","argumentative","armageddon","arrogant","ass kicking","assault","assured","astonishing","astounded","astounding","at ease","atrocious","attack","attractive","audacity","authentic","authoritative","authority","avoid","aware","awe-inspiring","awesome","awkward","backbone","backdoor","backed","backlash","backstabbing","badass","balanced","banned","bargain","barrage","basic","battle","beaming","beat 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